Nugli Health Privacy Policy
Effective Date: July 7, 2025
Nugli Health ("Nugli", "we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use the Nugli app, website, and related services ("Services").
1. Information We Collect
- Personal details (name, date of birth, contact information)
- Health-related information voluntarily provided by you
- Payment and transaction data
- Location data (with your consent)
- Device and usage data (IP address, browser type, app interactions)
2. How We Use Your Information
- To provide and manage healthcare bookings
- To communicate with you (e.g., confirmations, reminders)
- To process payments securely
- To improve user experience and app performance
- To comply with legal obligations
3. Legal Basis for Processing
We process your data based on your consent, our contractual obligations, legitimate interests, and as required by law. In jurisdictions like the EU and Ghana, your health data is classified as sensitive and is handled accordingly.
4. Sharing Your Information
We only share your personal data when necessary and with appropriate safeguards:
- With licensed nurses providing care to you
- With payment processors (e.g., Flutterwave, Stripe)
- With legal or regulatory authorities when required
- With third-party service providers under strict data protection terms
5. Your Rights
Depending on your location, you may have rights to:
- Access or correct your data
- Withdraw consent at any time
- Request deletion of your data ("right to be forgotten")
- Object to processing for marketing or analytics
6. Data Security
We implement administrative, technical, and physical safeguards to protect your data, including encryption, access controls, and secure storage.
7. Data Retention
We retain your information only as long as necessary to provide services, meet legal obligations, and resolve disputes.
8. International Transfers
Your information may be stored or processed outside of your country. Where this occurs, we ensure appropriate data protection mechanisms are in place.
9. Children's Privacy
The Services are not intended for users under 18 without verified guardian consent. If we learn that we have collected data from a minor without such consent, we will take steps to delete it promptly.
10. Updates to This Policy
We may revise this Privacy Policy from time to time. We will notify you via the app or email when material changes are made. Your continued use constitutes acceptance.
11. Contact Us
If you have questions or wish to exercise your rights, contact us at:
Email: support@nuglihealth.com